A Building Permit Workflow That Knows When the Statutory Clock Should Stop
From citizen submission to fee, RFI, permit and finance posting without losing the record.
The Problem
A permit journey is both a citizen experience and a statutory control process.
- Applicants need guided digital submission instead of incomplete forms.
- Fees, payment status and assessment must stay synchronized.
- Missing documents must pause the statutory clock and preserve correspondence.
- Permit, fee and supporting documents must remain traceable as one record.
The Solution
Make the portal, statutory workflow, payment engine and finance ledger behave as one journey.
- Validated online submission before back-office processing.
- Automatically created and issued invoices through CPM.
- Paused and resumed the statutory clock around RFI events.
- Posted payment transactions to the finance GL through an automated batch.
iTANZ e-Services Portal, iTANZ Planning & Building, iTANZ CPM, Document Management, iTANZ Finance, NetSuite, integration batch posting
Operational Impact Demonstrated
Validation reduces incomplete applications before they reach officers.
Payment starts the statutory clock and RFI events pause it.
Forms, correspondence, fee and permit remain connected.
CPM transactions post to finance accounts through automated batch.
The Conclusion
Digital permitting only works when citizen convenience and statutory defensibility are designed together.
Source basis: Pormpuraaw demo deck, Use Case C - slides 35, 38, 41, 44, 47 and 50.
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